Who do I call if I have any questions about your scanners or their use?
You can reach our scanner specialists at 800.827.9219 or you can email your questions to tsminfo@appersonprint.com. We can answer any of your questions, provide you with sample forms, set up a free 30-Day Trial for one of our scanners - and much more. Our phones are open from 7:00 am to 5:00 pm Pacific time Monday through Friday.
How do I get service on my scanner?
Call 800.827.9219 and give us details of the problem you are experiencing. If we cannot resolve your problem over the phone we will help arrange for your scanner to be returned for repair. You can also email us at tsmsvc@appersonprint.com giving us details of the problem, including how and when we can contact you to determine if the scanner needs to be returned for service.
How long do repairs usually take?
We will repair your machine and ship it back to you within 5 working days from the time that we receive it.
How do I get a replacement power supply for my BenchMark™ 3000?
Simply call Customer Service at 800.827.9219 and one of our customer service representatives will be able to help you. A replacement power supply is $49, plus shipping. Please be prepared to provide the scanner's serial number when calling.
How do I recalibrate my scanner?
If you are in the middle of a scan session, first save your data. Place the calibration sheet in the input tray and press the "Scan/Pause" button. After scanning the LCD screen will show "Ready" and if connected to a computer, the dialog box will read "Your scanner has been recalibrated."
How can I tell how long it has been since I last recalibrated?
Press the "Summary Display" button until the LCD show how many forms have been scanned since last calibration.
How long do the ink cartridges last?
The cartridges should last 6 to 12 months or about 10,000 to 15,000 answer sheets. We recommend that you replace the cartridge(s) at the beginning of the school year (or at least once a year).
Why isn't my scanner printing?
Please make sure that the ink cartridges have been placed in the scanner and that the protective tape that covers the cartridge nozzles has been removed. If the scanner still isn't printing, priming the cartridge will usually solve the problem. Take a paper towel (not a tissue) and touch the ink jet holes. If it doesn't draw ink into the paper towel, cover the jet holes with the paper towel and gently oscillate the cartridge. Don't shake it as the ink can shoot out. It is permanent ink and will stain anything or anyone it touches. Last, if older than 6 months or heavily used, your ink cartridge may need to be replaced. For additional support, contact Technical Support at 800.827.9219.
Where do I locate the serial number on my BenchMark™ 3000 scanner?
The serial number is located on the right end of your BenchMark™ scanner.
I have run the calibration sheet through but my scanner is still not working. What should I do?
Paper dust can build up in the scanner. Use canned air and blow paper dust off the sensors. To access the sensors on the BenchMark™, simply lift up the read head from the body of the scanner. After cleaning, scan the calibration sheet again. If the problem persists, contact Customer Service at 800.827.9219 and ask for Technical Support.
What are the hours of operation for phone Technical Support?
Technical Support is available at 800.827.9219 between the hours of 7:00 am and 5:00 pm Pacific Time.
Can I email Technical Support?
Yes, Technical Support staff are available via email at tsmsvc@appersonprint.com.
Why will my scanner not accept my forms?
It could be one of many things: First, make certain that you have scanned a key prior to scanning your answer sheets if you are using the scanner in test scoring mode. Next, check the form and make sure you are using the correct form for the machine (i.e., that you are using a BenchMark™ form for the BenchMark™ scanner). Last, check the area where the timing marks are located (the small black boxes along the left side of the form) and make sure there is no fading of the timing marks and no stray pencil marks. If forms continue to be rejected, call Technical Support at 800.827.9219.
My scanner is displaying faint black boxes in the display screen. What is going on?
Updating your firmware may correct this problem. From this website, select which scanner you are using. Once selected, click on the Downloads tab and then chose Firmware Updater. Closely follow the download instructions. If you are networked, this will have to be done by a system administrator. If problems persist, contact Technical Support at 800.827.9219.
Why is my scanner disconnected in DataLink™?
From DataLink's™ menu, click on Scanner and then Find Scanner. If DataLink™ still does not show the scanner is connected, check to make sure that the scanner is plugged into the computer. Make sure that the scanner is not plugged in the USB cable. If the scanner still cannot be found your scanner driver(s) may have been improperly installed. Contact Technical Support at 800.827.9219.
How well does the scanner distinguish between erasures and marks?
The scanner has excellent mark discrimination which is based on Apperson's proven OMR technology. Through DataLink™ you can configure the scanner to select the darkest mark, or set a discrimination level that will allow multiple marks that fall within a certain darkness range of the darkest mark. The scanner discriminates very well between poor erasures and intended marks.
Does the BenchMark™ 3000 read two-sided forms?
No, the BenchMark™ 3000 scanner has a simplex read head and cannot scan two sides of a form.
What size forms does the BenchMark™ 3000 accommodate?
The BenchMark™ 3000 is an auto feed scanner and the input tray is fixed at 5.5" in width. Therefore, all answer sheets must be at least 5.5" wide, but can differ in length from 7" to 12". You'd be surprised what we can fit on a BenchMark™ form!
Can the BenchMark™ 3000 scanner print on answer sheets?
Yes, there are three fixed position ink-jet cartridges in the scanner. They are used for answer verification, printing scores, batch/sequence numbers and error codes.
What type of user maintenance is required for the BenchMark™ 3000?
On occasion the sensor read head should be sprayed with canned air to remove paper dust. A calibration sheet is also provided that should be used from time-to-time. The read head is easily accessed by tilting the hinged cover upward.
How many sheets can the BenchMark™ 3000 process per hour?
The BenchMark™ 3000 scanner can scan 5.5" x 8.5" long answer sheets at over 3,800 sheets per hour including ID validations. It can process 5.5" x 11" answer sheets at over 3,400 sheets per hour.
What is the difference between the BenchMark™ 3000 and the other scanners?
The BenchMark™ 3000 is an auto feed scanner that is designed for high speed data collection of results for large volume assessments. It includes a barcode reader for scanning barcoded preslugged student and test IDs. Please see our
scanner comparison for more information.
Does the scanner have to be hooked up to a computer?
No, all Apperson scanners can operate in stand-alone test scoring mode without connection to a computer. In stand-alone mode you first enter an answer key followed by the student sheets to be scored. Scores will be printed on the sheets and displayed on the scanner LCD.
What are the software/hardware requirements for the scanner?
The scanner can be used without any software/hardware requirements in stand-alone mode. If you want to use the scanner with your PC, you will need to install our DataLink™ software. DataLink™ can be installed on computers with Windows 2000 or higher operating systems that have a minimum Pentium 3 processor operating at 500 MHZ with 128M of RAM.
Does the BenchMark™ provide any analysis of the tests scored?
Yes, although the BenchMark™ must be used with DataLink™ in order to access this information. DataLink™ reports include: Item Analysis, Detailed Item Analysis (including by subtest), Class Roster, Student Proficiency, Class Proficiency and Score Distribution. DataLink™ also has a variety of export options, including to popular gradebook software.
Do your scanners require a software or a computer to work?
No, they are stand-alone units and do not require a computer. However, they do have a serial and USB port that allows connection to a PC with our included DataLink™ software.
How many forms can your scanners handle in memory?
The scanner will store results for up to 10,000 documents in a single batch run. Batches would include scoring an exam, processing ballots and surveys.
Do your scanners come with an automatic feeder?
Yes, our BenchMark™ 3000 scanner is auto fed and rated at over 3,000 forms per hour. Our Advantage ™ 1200 and GradeMaster™ 600 scanners, however, are hand fed and rated at 1,800+ forms per hour.
How many forms can your scanners handle?
Apperson scanners are very durable and can last for hundreds of thousands of scans with little maintenance if properly cared for. Their simplicity and durability make Apperson scanners perfect for everyday classroom use and for use on large scale assessments.
How many questions can the BenchMark™ 3000 handle?
The BenchMark™ scanner will scan up to 100 questions per test.
Is reporting software included with the scanners?
Most Apperson scanners come with DataLink™ software. You can easily convert the students' responses into informative and accurate reports, like item analysis, class rosters and proficiency reports. If you do not have DataLink™ or are not sure if you have DataLink™, contact a representative at 800.827.9219.
What kind of ink cartridges do your scanners use?
Our scanners use HP ink jet cartridges which can be ordered online or by calling Customer Service at 800.827.9219.
How do I create a key?
Using the answer sheet, you simply fill out the correct answers on the form and bubble in the -K- on the top of the form located in the "keyline." Scan the key prior to scanning your answer sheets. The scanner will tell you how many questions are keyed. You can also create a key without a form by using DataLink's™ key editor feature.
What reports are available from DataLink™?
The following reports are available in DataLink™: Class Roster, Student Test Results (Excel), Item Analysis, Advanced Item Analysis (Excel), Student Proficiency, Class Proficiency, Student Test Report (Excel) and Scanner Results.
Can I try a scanner before I agree to purchase?
Absolutely! You can request a no obligation 30-Day Trial on any of our test scoring machines. We will send you a new machine, a copy of DataLink™, 500 answer sheets, and everything else you will need. Then for 30 days you can evaluate our scanner. If you love the machine, and we know you will, just send us a purchase order. If you decide to return the machine for any reason, just call us and we will issue a return authorization and send you a pick up label for Fed Ex to pick it up at no charge to you. So it is truly a 30-Day FREE Trial.
Can we expedite my shipment?
Ground shipping is included for the purchase and trial of most scanners. We can, however ship via other FedEx shipping options, including overnight for AM delivery. Costs for non-standard delivery will be added to your invoice.
What about sales tax?
Normally, schools and school districts are exempt from taxes; however, we do occasionally require a copy of your tax exempt certificate. We will request it if we need it.
Will someone come out to set up my scanner?
No. You will find that it is not necessary. The Quick Start Guide that accompanies your scanner will make a simple process of your scanner set up. However, if you run into any questions, we are just a phone call away. If you find that you need help, please call Technical Support at 800.827.9219.
What's the normal shipping time for forms or scanners?
We can usually have both items delivered anywhere from 3-7 working days depending on your location. We ship all scanners from Seattle, WA. Forms ship from either Los Angeles, CA or Charlotte, NC.
Is reporting software included with the scanners?
Most Apperson scanners come with DataLink™ software. You can easily convert the students' responses into informative and accurate reports, like item analysis, class rosters and proficiency reports. If you do not have DataLink™ or are not sure if you have DataLink™, contact a representative at 800.827.9219.
Does DataLink™ work with Mac?
Yes. We have both a PC and Mac version of DataLink™.
Are there discounts for ordering multiple test scoring machines at one time?
Yes, contact your sales representative for a quote.
How can I place an order?
We accept orders via our
online catalog, by fax at 800.321.8558, by phone at 800.827.9219 or by mail at: Apperson Education Products 851 SW 34th Street, Bldg B Renton, WA 98057.
What do I do with my left over answer sheets from my old machine?
That's easy, just send them to us! We will swap out a limited amount of unopened packages of a competitor's answer sheets. Once we receive them, we will send you an equal number of packages of answer sheets that will work with your new Apperson scanner, so you don't waste any of those precious budget dollars. Contact Customer Service at 800.827.9219 for more details on our swap out program.
Can you pre-populate, or pre-slug my forms?
Yes, we specialize in pre-slugging answer sheets and surveys. From the data file you would send us we can print as much or as little information right on each answer sheet as you would like. We can pre-print important information (like student ID and test ID) that your scanner can read, increasing the accuracy of your data and decreasing time spent fixing problems caused by incorrect bubbling. We can also sort your answer sheets and ship them in class packs to each school or your district, based upon your needs.
Do your scanners come with a warranty?
Yes, all our test scoring machines come with a one year warranty that covers all parts and labor. Affordable extended maintenance contracts are available after your warranty expires.
Do you offer a trade-in program for users of older model Apperson scanners?
Yes. On our GradeMaster 100 we offer $100 trade in per unit and on the Advantage Mark Read we offer $150 per unit.
How do I get a replacement power supply for my BenchMark™ 3000?
Simply call Customer Service at 800.827.9219 and one of our customer service representatives will be able to help you. A replacement power supply is $49, plus shipping. Please be prepared to provide the scanner's serial number when calling.
How do I order a new calibration sheet?
Call Customer Service at 800.827.9219 and request one. Replacement calibration sheets are $5 each plus shipping.
What kind of ink cartridges do your scanners use?
Our scanners use HP ink jet cartridges which can be ordered online or by calling Customer Service at 800.827.9219.
Are forms included with the scanner's purchase?
No, forms are not included with the purchase of a scanner.
How much is a new ink cartridge for the BenchMark™ 3000?
A new ink cartridge is $19.00 plus shipping and handling. Cartridges may be ordered through our
online catalog or by contacting Customer Service Desk at 800.827.9219.
Why should I purchase forms with student ID grids?
Using forms with student ID grids allow you to use more of DataLink's features, including the ability to print the students' names on reports, to use the "student database" feature and the "student ID verification" feature. Additionally, the student ID is needed if you are going to export your data to a 3rd party application like an electronic gradebook.